Privacy Policy

1. Introduction

Klaver Express LLC ("Company," "we," "us," or "our"), located at 112 Salem Avenue, Carbondale, PA 18407, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage our shipping and logistics services.

2. Information We Collect

Personal Information: When you create an account, book a shipment, or contact us, we may collect your name, email address, phone number, physical address, payment information, and government-issued identification for customs purposes.

Shipment Information: We collect details about your shipments including sender and recipient names, addresses, package descriptions, weight, dimensions, declared value, and tracking data.

Usage Information: We automatically collect information about your device, browser, IP address, pages visited, time spent on pages, and other diagnostic data through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Process and deliver your shipments
• Provide real-time tracking updates
• Send booking confirmations and status notifications via email
• Process payments and generate invoices
• Respond to customer support inquiries
• Comply with customs and regulatory requirements
• Improve our services and user experience
• Prevent fraud and ensure platform security

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Delivery Partners: Carrier networks and last-mile delivery providers necessary to fulfill your shipment
• Customs Authorities: Government agencies as required for international shipments
• Payment Processors: Third-party payment services to process your transactions securely
• Service Providers: Companies that help us operate our platform (email, hosting, analytics)
• Legal Requirements: When required by law, subpoena, or other legal process

5. Data Security

We implement industry-standard security measures to protect your data, including SSL/TLS encryption for data in transit, encrypted storage for sensitive information, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser preferences. Disabling cookies may limit your ability to use certain features of our platform.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request data portability

To exercise these rights, contact us at support@klaverxpress.com or call (720) 453-7702.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Shipment records are retained for a minimum of 7 years to comply with regulatory requirements. You may request deletion of your account at any time, subject to our legal obligations.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

Klaver Express LLC
112 Salem Avenue
Carbondale, PA 18407
Phone: (720) 453-7702
Email: support@klaverxpress.com