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Our support team is available 24/7. We typically respond within 2 hours for urgent matters.
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Frequently Asked Questions
Visit our Track page and enter your KEX tracking number (format: KEX-YYYYMMDD-XXXXXX). You'll see a full real-time timeline of your shipment's journey.
We will automatically notify you via email as soon as a delay is detected. Our support team proactively monitors flagged shipments and will contact you with an updated ETA.
Yes. All shipments are covered up to the declared value (minimum $100). For higher-value cargo, we offer supplemental insurance through our partner underwriters.
Address changes are possible up until the shipment reaches the destination country's customs. Contact support immediately with your tracking number and the new address.
Log in to your dashboard or contact support within 7 days of the expected delivery date. Attach photos of the packaging and a description of the damage. Claims are processed within 5 business days.
Yes, our REST API allows businesses to create shipments, get quotes, and pull tracking data programmatically. Contact our sales team to get your API credentials.